Business VoIP phone systems are modern business phone services which use the technology of the internet to enable users make and receive voice & video calls seamlessly, they are substantially cheaper than traditional landline and cellphone systems and are just as reliable.
This is a list of the top ten best business VoIP and Cloud PBX service providers currently based on expert reviews, the list is arranged in no particular order:
- Nextiva
- Vonage Business
- RingCentral Office (for Business)
- Mitel MiCloud Office
- Jive Communications
- 8×8 Virtual Office Pro
- Fonality Hosted PBX
- Citrix Grasshopper
- ShoreTel Connect Cloud
- Microsoft Skype for Business
VoIP phone systems are especially good for small and medium sized businesses which cannot afford high end cellular phone systems with expensive hardware requirements, Business VoIP systems are far cheaper and require no expensive special hardware such as a traditional PBX as they are cloud based.
Business VoIP providers provide voice internet protocol telephony capabilities to small, medium and large enterprises with features such as:
- Automated Attendant
- Call Queuing
- Call Recording
- Call routing
- Cloud PBX
- Enhanced 911 (E911)
- Extension Assignments
- Desk-to-Desk Calling
- Interactive Voice Response (IVR)
- International Calling
- Music-on-hold
- Money Back Guarantee
- Mobile Apps
- Phone number porting
- Third Party App Integration
- Voicemail to email transcription
Business phone services powered by VoIP provide professional level phone call systems for large enterprises with flexible, scalable and affordable business plans which offer the same features as traditional phone systems and even more.
Business Phone Systems require fast and reliable internet connections and bandwidth.
Advantages of VoIP Business Phone Services
- Automatic Call Distribution: Connects each individual call to the right individual.
- Business SMS: Separation of business messages from personal messages.
- Lower Costs: VoIP Business Phone Services are usually far cheaper than cellular phone network business plans.
- Mobility: VoIP systems provide virtual extensions which allow users use the same phone number wherever they are with any piece of VoIP hardware.
- Flexible Messaging: Business VoIP systems allow users read, send and manage messages easily with several features.
- Virtual Receptionist: Serves to welcome callers and redirect their calls to appropriate departments and staff.
1. Nextiva Office
Nextiva Office is a business VoIP product from Nextiva which is a cloud based communications systems provider. Nextiva Office provides virtual IP and PBX services to small, medium and large businesses with affordable pricing and top features.
Nextiva Office provides unlimited calls, unlimited fax and more, its core features include:
- Auto Attendant
- Call Queuing
- HD Voice Quality
- IM and Presence
- Instant Conference Calls
- Meet-Me Conferencing
- Mobile Communications
- Nextiva Anywhere
- Number Portability
- Plug-ins
- Receptionist
- Unified Communications
- Unlimited Calling
- Unlimited Faxing
- Voicemail to Email
Nextiva Business VoIP pricing starts at $19.95 monthly.
2. Vonage Business
Vonage Business provides business Voice over Internet Protocol services to small businesses, medium sized companies and large Fortune 500 companies at affordable prices.
Vonage Phone Systems are cloud based and offer many features such as:
- Busy phone indicator
- Call Announce
- Call continuity
- Call Forwarding
- Call Monitoring
- Call Queuing
- Call Recording
- Conference Bridge
- Dedicated admin portal
- Do Not Disturb
- Local number
- Mobile Apps
- Paperless fax
- Third Party Integration
3. RingCentral Office
RingCentral Office is a VoIP solution for companies of all sizes, it provides business voice calls, voice messaging, fax and text messaging features.
RingCentral Office also provides video conferencing, voice conferencing and online meetings, in addition it provides a collaborative cloud workspace for project management and file sharing.
RingCentral Office offers iOS and Android apps and has the following features:
- Activity reporting
- Audio conferencing
- Virtual receptionist
- Call flip & call park
- Call forwarding
- Call monitoring
- Call queues
- Call recording
- Call routing & answering rules
- Call screening
- Caller ID control
- Cloud storage integrations
- CRM integrations
- Customized greetings
- Dial-by-name directory
- HD video meetings
- Hold music & messages
- Hot desking
- Hunt groups
- Internet fax
- Missed call notifications
- Multi-level IVR
- Paging & intercom
- Role-based access control
- Screen sharing
- Single Sign-on
- Voicemail & voicemail-to-email
4. Mitel MiCloud Office
MiCloud Office is a renowned business VoIP service provider tailored to small and medium sized businesses. MiCloud Office provides strong core VoIP features, mobile apps and softphone, the service also offers collaboration features and much more.
MiCloud Office pricing starts at $19.99 per user monthly, its features include:
- Activity forwarding
- Call forwarding
- Call monitoring
- Call recording
- Cloud enabled
- Full CRM integration
- Interactive voice response (IVR)
- Mobile apps
- On-hold music
- Optimized VoIP
- Queues
- Task management
- Team collaboration
5. Jive Communications
Jive Communications is a top VoIP solution which provides several top features, affordable pricing and flexibility.
Jive’s VoIP solutions work with most VoIP equipment and provide real-time data and analytics tools to enhance growth hacking.
Jive solutions are highly customizable, integrate with CRM software and other required external software. Jive also provides VoIP hardware products. Jive Communications pricing starts at $29.95 per month and its features include:
- 10-party Conference bridge
- Advanced call analytics
- Auto-Attendants
- Call center management
- Call monitoring
- Call parking and pickup
- Call recording and incoming call filters.
- Call routing
- Cloud PBX
- Compatible with existing PBX and other hardware
- Contact management
- Custom caller ID
- Extensive call logs and reporting
- Fax to email
- Group paging
- Inbound reporting
- IVR / Voice recognition
- LDAP integration
- Local and long-distance calling
- Music on hold
- Top CRM & other software integration
- Videoconferencing
- Voicemail to email
6. 8×8 Virtual Office Pro
8×8 business VoIP systems provide a totally unified communications solution and provide features unrivaled by cellular phone systems. 8X8 business plans offer web conferencing, Smartphone integration, internet faxing, call management controls and more.
8×8 boasts of very affordable pricing on local calls, international calls, online meetings and other services. 8×8 promises HD Audio quality, superior technology and reliable network performance. 8×8 Business VoIP features include:
- 3-Way Calling
- Advanced Call Forwarding
- Automated Attendant
- Call Transfers & Call Parking
- Call Waiting
- Caller ID Blocking
- Caller ID with Name
- Conference Bridge
- CRM & Contact Integration
- Directory Assistance Listing
- Extension Dialing
- Group Intercom Paging
- Hosted PBX
- Message & Music on Hold
- Online Dashboard
- Personalized Voicemail
- Ring Groups
- Unlimited Calling
- Voicemail to Email
- Web Conferencing
7. Fonality Hosted PBX
Fonality is a two decade old company with significant experience in the VoIP business, it has been consistently ranked among the best VoIP service providers worldwide. Fonality offers top business VoIP and Cloud PBX solutions to corporations around the world for affordable prices – starting at $24.99 monthly per user. Fonality’s business VoIP features include:
- Audio conferencing
- Automatic call distribution
- Call center queues
- Crm integration
- E911 services
- Free softphone
- HD video conferencing.
- Heads up display (HUD) application
- Inbound call routing
- Installation and technical support
- Standard business phone system features
- Voicemail transcription
8. Citrix Grasshopper
Citrix Grasshopper is the VoIP solution of choice for budding entrepreneurs and small business owners, it offers the features of business grade PBX systems for a far lower price.
Citrix Grasshopper pricing starts at $12 monthly per user which is one of the cheapest prices for business VoIP.
Even though it is cheaper than other cloud VoIP and PBX service providers, it lacks several features which they have but is good enough for small businesses. Its features include:
- 30-day money back guarantee
- Business texting
- 24/7 customer support
- Integration options
- Interactive Voice Response (IVR) system
- iOS and Android Apps
- Number porting
- Two Toll Free Numbers
9. ShoreTel Connect Cloud
ShoreTel Business VoIP provides enterprise grade communications services to small and midsize businesses with advanced features but lower scalability than the topmost service providers.
ShoreTel pricing starts at $19.99 monthly per user and its features include:
- 800 numbers / toll free numbers
- Audio conferencing
- Auto attendant
- Call forwarding
- Call parking
- Call pickup
- Call screening
- Call waiting
- Conferencing
- Desktop sharing
- Do not disturb
- Encrypted web conferences (https)
- Enhanced 911 service
- Fraud monitoring
- Instant messaging
- Interactive voice response (IVR) voice mail access
- MS outlook integration
- Music on hold
- Softphone
- Third-party integrations
- Virtual phone number
- Voicemail transcription.
10. Microsoft Skype for Business
Skype is popularly known as a free VoIP communications app for individual users, Skype also offers business solutions which enable collaboration between employees, business owners and clients. Skype for business provides integration for all Microsoft Office apps on the go and its pricing starts at $2 monthly per user.
Skype for Business offers instant messaging, voice calls, video calls and online meeting features with enterprise grade security, encryption and authentication. Skype for Business can be accessed through Android, iOS, Windows, Mac apps and its features include:
- Meetings on the Go
- Conferencing Tools
- Content Sharing
- Customized Participant Views
- Easy Broadcasting
- Meeting Content Retention
- Meeting Lobby
- Multi-Party HD Video
- Numerous Presenter Controls
- Polling
- PowerPoint Presentations
- Public Switched Telephone Network (PSTN) Conferencing
- Recording and Playback
- Schedule Meetings from Outlook
- Single-Touch Join